About Us & FAQ
Who We Are
We’re a family-run business dedicated to creating high-quality self-care products made with ingredients you know and trust. We believe that skincare and haircare should be simple, effective, and free from unnecessary chemicals. Our goal is to provide natural alternatives that nourish and protect, so you can feel good about what you’re using on your body.
What We Do
Our products are handcrafted in small batches using carefully selected natural ingredients. We stay away from harsh chemicals, additives, and preservatives, ensuring that everything we make is both gentle and effective. Whether you're looking for rich, moisturizing body butter or a soothing hair care solution, we strive to create products that support your skin and hair in the best way possible.
Our Mission
We want to make high-quality, natural self-care accessible to everyone. Our long-term goal is to offer a premium product for every skin and hair type—without compromising on purity or effectiveness.
FAQ
What are your Body Butters made from?
- All of our Body Butters are hand made from simple, natural, responsibly sourced ingredients to provide you with the all-natural skincare experience that everyone needs.
Do your Body Butters expire?
We use a lot of simple ingredients to create our Body Butters so with proper storage they should last at least 1 year without spoiling or starting to smell bad.
How often does Body Butter get made?
We try to make a fresh batch of Body Butter every week and depending on how many orders we are getting we increase production as needed.
Are your Body Butters good for any type of skin?
We have different variations of our Body Butter using different ingredients, since they have different ingredients they will affect various types of skin in different ways.
Our goal is to one day have a different Body Butter available for each different skin type and targeting many different skin conditions as well.
What if I am not satisfied with my Body Butter?
Your satisfaction is our top priority! If you're not completely happy with your body butter after using it, please reach out to us directly using our contact page or by sending us a direct message on social media. We'll work with you to resolve the issue, whether that’s through an exchange or refund, to ensure you're satisfied with your purchase.
Is there a physical store I can purchase your products from?
Right now we only are selling our products online through our website. We are working on having a physical location where our products can be purchased.
If I have a store or business and want to stock MBS products can I buy in bulk?
Yes! send us an email and we will reach out to you with bulk pricing,
What payment methods do you accept?
We accept all major credit cards and paypal for online payments. We also accept interac e-transfer for our Canadian customers.
Shipping & Local Delivery
How are orders shipped?
We routinely ship all orders through Canada Post. In the event of a service disruption we will use Purolator for Canadian orders and FedEx for international orders.
Which areas do you ship to?
We currently ship to Canada, Mexico, USA, UK, and the Caribbean. We are working on adding more countries as we grow.
Do you offer local pickup or delivery?
Right now we offer local pickup at certain locations in the Greater Toronto Area. We also offer local deliver for customers within the Greater Toronto Area.
Where do my orders ship from?
Right now all order are shipped from Brampton, Ontario.
How long does shipping take?
For Canadian orders, shipping generally takes 4-7 business days after your order is processed. For U.S. orders, shipping can take around 5-8 business days, depending on your exact location.
Have another question that wasn't answered?
Use the contact form below to reach out to us and we will get back to you as soon as possible!